Troubleshoot labor timecards sync errors

Relink the Sage Construction Management employee referenced on the record.

1. Open the AccountingLink utility.
2. In the Advanced Utilities section, select Manually Link Employee.
3. Relink the Sage Construction Management employee with the QuickBooks employee.

Relink the Sage Construction Management prime contract with the customer:job in QuickBooks.

1. Open the AccountingLink utility.
2. In the Advanced Utilities section, select Manually Link Project.
3. Relink the Sage Construction Management project prime contract number with the customer:job in QuickBooks.

Re-export the labor timecard to verify that the issue has been resolved.

1. Open the AccountingLink utility.
2. In the Sync Sage Construction Management with QuickBooks section, select Sync.
3. Export the labor timecard.

If the error persists, verify that your Sync Preferences are configured correctly.

1. Open the AccountingLink utility.
2. Select Sync Preferences.
3. In the Time Tracking section, review how the job cost codes used on the labor timecard map to QuickBooks service items based on the Job Cost Code Link Options property.
4. Save your changes, if any.

Next step: Try exporting the labor timecard again to confirm that the issue is resolved.