View or unlink exported customers, vendors, or employees

If a customer, vendor, or employee has been manually linked to the wrong record in QuickBooks Online (QBO), you can unlink them. This allows you to correct the information and then accurately re‑link the record in QBO.

  1. Go to Accounting Link and select the Contact Management tab.
  2. Select View Exported Customers in the Exported section.
  3. Optionally, to unlink customers, do the following:
    1. Select one or more customers from the list.
    2. Select Unlink Selected Records.
  1. Go to Accounting Link and select the Contact Management tab.
  2. Select View Exported Vendors in the Exported section.
  3. Optionally, to unlink vendors, do the following:
    1. Select one or more vendors from the list.
    2. Select Unlink Selected Records.
  1. Go to Accounting Link and select the Contact Management tab.
  2. Select View Exported Employees in the Exported section.
  3. Optionally, to unlink employees, do the following:
    1. Select one or more employees from the list.
    2. Select Unlink Selected Records.

On this page

Posted January 13, 2026 © 2025 The Sage Group plc or its affiliates ("Sage") or its licensors. All trademarks mentioned are the property of their respective owners. Use of non-Sage trademarks is not an endorsement of any person or product.