Troubleshoot labor timecard sync errors

If a miscellaneous labor timecard fails to export to QuickBooks Online (QBO), there are several key areas that must be reviewed to identify and resolve the issue.

1. Relink the Sage Construction Management and QBO employee as follows:

   1. Go to Accounting Link and select the Contact Management tab.
   2. Select Manually Link Employee.
   3. Relink the Sage Construction Management employee referenced on the labor timecard with the QBO employee.

2. Relink the Sage Construction Management project and prime contract with the QBO customer: sub customer as follows:

   1. Go to Accounting Link and select the Projects tab.

   2. Select Manually Link Projects | Primes.
   3. Relink the Sage Construction Management project and prime number with the QBO customer: sub customer.

3. Run the Sync Wizard to export the labor timecard to QBO as follows:

   1. Go to Accounting Link and select the Sync tab.
   2. Select Sync.
   3. Select the labor timecard from the list and select Post Selected.
   4. If an error occurs, review the Sync Preferences as follows:
      1. Go to Accounting Link and select Sync Preferences.
      2. Select the Time Tracking tab.

      3. Check how the job cost codes on the labor timecard align with QBO service items using the Job Cost Code Link Options setting.

      4. Save your changes, if any.

      5. Run the Sync Wizard again to export the labor timecard to QBO.