Troubleshoot miscellaneous expense sync errors

If a miscellaneous expense transaction fails to export to QuickBooks Online (QBO), there are several key areas that must be reviewed to identify and resolve the issue.

1. Relink the Sage Construction Management and QBO employee as follows:

   1. Go to Accounting Link and select the Contact Management tab.
   2. Select Manually Link Employee.
   3. Relink the Sage Construction Management employee referenced on the miscellaneous expense transaction with the QBO employee.

2. If another company paid the miscellaneous expense, relink the Sage Construction Management and QBO vendor as follows:

   1. Go to Accounting Link and select the Contact Management tab.
   2. Select Manually Link Customer / Vendors.
   3. Relink the Sage Construction Management payee company referenced on the miscellaneous expense transaction with the QBO vendor.

3. Relink the Sage Construction Management project and prime contract with the QBO customer: sub customer as follows:

   1. Go to Accounting Link and select the Projects tab.

   2. Select Manually Link Projects | Primes.
   3. Relink the Sage Construction Management project and prime number with the QBO customer: sub customer.

4. Run the Sync Wizard to export the miscellaneous expense transaction to QBO as follows:

   1. Go to Accounting Link and select the Sync tab.
   2. Select Sync.
   3. Select the miscellaneous expense transaction from the list and select Post Selected.
   4. If an error occurs, review the Sync Preferences as follows:
      1. Go to Accounting Link and select Sync Preferences.
      2. Select the Accounts Payable (AP) tab.

      3. Check how the job cost codes on the miscellaneous expense transaction align with QBO service items using the Job Cost Code Link Options setting.

      4. If the miscellaneous expense transaction has tax, review the setting in the AP Sales Tax Item Preference section.

      5. Review the settings in the Misc. Expenses Payment Type Linking Preferences section

      6. Save your changes, if any.

      7. Run the Sync Wizard again to export the miscellaneous expense transaction to QBO.