Troubleshoot prime invoice sync errors

1. In Sage Construction Management, open the prime invoice.
2. In the Financial and Retainage Summary section, select View Retainage Summary By Job Cost Code.

3. In the Holdback Summary By Job Cost Code section, make sure the correct tax code is selected for each job cost code.

   Tax codes on the prime invoice are applied based on the default tax code defined in the Job Cost Code table.

4. Save your changes, if any.

Relink the Sage Construction Management client referenced on the prime contract with the Sage 50 Canada customer.

1. Open the AccountingLink utility.
2. In the Advanced Utilities section, select Manually Link Company.
3. Relink the Sage Construction Management company with the Sage 50 Canada customer.

Relink the Sage Construction Management prime contract with the customer:job in Sage 50 Canada.

1. Open the AccountingLink utility.
2. In the Advanced Utilities section, select Manually Link Project.
3. Relink the Sage Construction Management project prime contract number with the customer:job in Sage 50 Canada.

Re‑export the prime invoice to verify that the issue has been resolved.

1. Open the AccountingLink utility.
2. In the Sync Sage Construction Management with Sage 50 Desktop section, select Sync.
3. Export the prime invoice.

If the error persists, verify that your Sync Preferences are configured correctly.

1. Open the AccountingLink utility.
2. Select Sync Preferences.
3. In the Accounts Receivable section, do the following:
   1. Review how the job cost codes used on the prime invoice map to Sage 50 Canada service items based on the Job Cost Code Link property.
   2. Review if retainage is tracked in Sage 50 Canada.
4. In the Tax Code section, make sure that the Sage Construction Management and Sage 50 Canada tax codes are linked one-to-one.
5. Save your changes, if any.

Next step: Try exporting the prime invoice again to confirm that the issue is resolved.